The SGSA has published their guidance on social distancing and measures required for sports grounds in the UK in order to welcome the return of fans to football and in other sports. The document highlights that there will be challenges as we look to significantly reduce the spread of the virus while also allowing fans safely back into the grounds.
In this new environment, we are constantly and continually learning and with such an involved and passionate events and sports community, we must continue to engage, communicate and share our learnings which should be considered and assessed against our ongoing operations.
A few points to consider in order to prepare for the return of visitors:
1. Management responsibility
It will first be necessary for management to re-assess all its plans and procedures, as set out in its Operations Manual for use under standard operational conditions, and only then determine whether the ground is suitable for re-admitting spectators, or indeed whether the management itself is able or willing to undertake the changes necessary.
Raven can provide assurance to the management team that new measures are recorded, detailed and monitored in realtime providing up-to-date information through the dashboard and reporting for management and executive to ensure compliance.
2. Communicate to visitors
We need to consider the willingness of spectators to attend and, if they do, how they cope and behave under the new circumstances. We have seen how passionate our supporters are across multiple sport disciplines however it is important to communicate to fans to ensure they are aware of the COVID-19 measures they will encounter door-to-door and the guidance provides us with useful communications tools to manage this effectively.
Raven can help record both compliance and breaches of these measures to manage and monitor the effectiveness of our operation and communications in line with spectators willingness to comply.
3. Monitoring and record
The monitoring and recording of incidents during an event is important under standard operational conditions but takes on an added significance once social distancing and COVID-19 protection measures are in place.
This is because management can not only improve its procedures by monitoring and recording incidents but also these records can, if necessary, be shared with the relevant public health authorities.
Management should, therefore:
Record, using standard forms, circumstances or occurrences that may have led to social distancing being breached or COVID-19 protection being compromised.
Ensure that subsequent remedial actions are prioritised and monitored, and maintain an audit trail.
Conduct periodic safety audits and reviews, in particular after a major event, and, if necessary, draw up an action list.
Ensure that no other management decisions or policies compromise social distancing or COVID-19 protection measures.
Notifying the local authority where a safety certificate is in force the management should ensure that details of all consultations and plans between them and the police, fire, ambulance services and with the local health authority, and all training and exercises, are notified to the local authority.
Raven is here to help, providing simplicity and integration of these measures all in one place through many of the following features:
1. Event safety policy can be displayed and managed on Raven for the team to be able to easily access and follow through control or mobile devices
2. COVID-19 officer notification and escalation through our SMS notification system.
3. Social Distancing Management Plan; this can be held and guided through Raven for each stakeholder, integrating them within your operation.
4. Raven Check Lists provides clarity for new stewarding plans, guiding additional duties or tasks through the completion of our mobile checklists, allowing for processes and procedures to monitored and completed.
5. Security screening measures communicated but also monitored and reported in real-time for compliance.
6. Communications with spectators via the Raven Eye. This is the publics way of reporting breaches of protocols directly to your control room.
7. Inter-agency interaction through our inter-account feature allowing for quick information sharing and immediate shared situational awareness
8. COVID-19 medical plan can be maintained independently on a separate log to allow for the integrity of the data to be managed in isolation.
9. Zone EX management and integrated approach managed via multi-stakeholder input into Raven.
10. Updated event management plans can be stored and accessed through Raven to ensure transparency and accurate information is available to those that require it.
11. Compliance and evidencing procedures are in place and are being adhered to with any areas of concern highlighted and addressed in real-time through data monitoring.
12. Hygiene and cleaning checklists can be created and updated remotely as part of pre, during and post-event implemented COVID-19 measures.