Ensuring we work together is going to be essential in order to facilitate a safe and successful return to events and sports. We need to understand the many different aspects of what will be the new normality within the industry and beyond.
Without a doubt, social distancing will form a part of this. However, communication is going to be key to enable the successful implementation of any new measures.
Collectively we need to understand the impacts on our existing processes and potential further vulnerabilities in light of this. Such as social factors like the ability to simply attend a gig and drink alcohol, possibly lots of it, as a ‘release’. How do these social factors impact on our operations with a workforce who will also potentially be wary and concerned for their own safety?
It is essential to reassess our processes and importantly speak to our staff and our partners. It will never be more important to understand the impacts of what the customer does from door to door and link with those partners who make the journey to our venues and events possible.
One important process could be to ensure integrated links exist with transport operators, local police forces and, food and beverage outlets to monitor and manage the flow of customers into venues and events.
Technology is central to enabling this coordination and communication. By providing operators with a single platform on which to share situational awareness, we can ensure that a flow of real-time information informs each phase of staging events safely and effectively whilst minimising the impact on teams who are put at the very heart of plans and communications.
We can enable our teams by providing them with guidance on processes and new measurers required. Of course, we must speak to our teams, however, we can augment that through the latest technology to ensure they are guided and informed. If, for example, thermal monitoring reveals that a family group appear to have high temperatures and possibly have COVID 19, clear and concise information will be critical for our staff to understand and take action through a pre-agreed response.
Although many of us will still be working remotely, we must engage as much of the event community as we can. This includes maintaining a link with our partners, reviewing and developing plans and processes (and still exercise these, even if it is remotely) and then engage with technology to provide a digitally integrated approach offering consistency, clarity and coordinated operations.
Raven Controls are delighted to be working with many clients scoping and configuring organisations for their return in the new norm. We would be happy to speak to you about how we can do this together.