As we start to see the easing of restrictions, the UK, US and Europe, country by country, are moving towards a new normal. Each industry is coming to terms with exactly what that may look like.
Within the events industry, there are many actions, processes and procedures to take into consideration in order to get ready for the phased return of games, events and finally welcoming back fans into our venues and facilities.
1. Is your team aware of all the processes?
Your team’s safety and security will be central to facilitating a safe return and as such, questions need to be asked like what to do when someone tests positive for COVID or has a high temperature? This information needs to be shared quickly to provide team members on the front line awareness and clear instructions and processes on how to deal with ‘a find’. Initially, there may be no fans in the stadium or venue, however, that doesn’t mean it will all be plain sailing. With the return of the Premier League, we already see the challenges of dealing with a serious injury for example. Teams still need to be updated on processes and issues.
2. Are you being mindful of your existing processes too?
Existing processes still need to be considered too, there are still real threats from terrorism that need to be considered in parallel. Stadia and venues are still at risk at being soft targets from terrorism, and any potential conflict in mitigations and prevention measures need to be identified and addressed.
3. How will you report and share learnings during this time?
In this new environment, we are constantly and continually learning and with such an involved and passionate events community we must continue to engage, communicate and share our learnings which should be considered and assessed against our ongoing operations. It’s important to use this time to learn as well as share with our partners, stakeholders, agencies and the wider events community. Interagency communication will be key to effectively manage any situations that arise and also play a key part in managing the safety of our fans back to our venues by fully understanding the challenges of ‘door to door’ customer journey.
4. Are your teams prepared for the return of visitors?
Concerns over the return of people to events and what that could mean for our teams on the front-line. For example, stewards and our venue teams may be concerned about crowd dynamic or an increase in aggressive behaviour as a result of anxiety or a ‘release’ following lockdown.
Patrons may refuse or inadvertently flout social distancing measures, venues teams and frontline services may not want to put themselves in danger or at risk of catching the virus. Relating back to point one, it’s important that our teams are prepared, briefed and fully understand existing and new processes in place and how to escalate a situation to the right member of the team.
Communication amongst all staff is a key element as we return back to work post-covid all of which can be managed, communicated and coordinated through Raven Controls – the new breed of incident and event management software.
Raven Features to help with ‘Back to business’:
Custom Routine Checklist Tasks and Issue Response Processes – Allows you to create Hygiene Checklists; and for staff to have an assurance of what actions to take when a suspected case is identified.
Enhanced Reporting – Higher efficiencies achieved through real-time reporting on Key COVID Stats and related issues
Notification & Escalation – Instantly notify key groups or individuals of issues that need their attention and action
Inter Account Working – Maximise interoperability between agencies and event stakeholders through Raven’s multi-agency situational awareness
Raven Eye – Raven’s Public Intelligence Report functionality which allows fans to send SMS messages to Raven, useful in identifying social distancing concerns
Meeting Records – Customisation of multiple meeting templates to capture key COVID 19 response meetings and actions ensure accurate records and actions are maintained not just during an event.
Raven Mobile – Guide your operations teams through new C-19 specific processes and procedures remotely, providing consistency and staff reassurance.